Yikes! We're sorry to hear that you had an issue. We created Showgoers to be simple and seamless so we'd like to help you get up and running.
First, 95% of all problems are fixed by refreshing your browser and starting the Showgoers sync session again. So if you haven't done that yet, it's worth a shot.
If you're still having a problem, feel free to email the creator of Showgoers personally at firstname.lastname@example.org and we'll get this figured out.